Handcrafted, Fresh & Natural Skin Care and Body Care Products
Privacy Policy

Refund and Return Policy

Changes to Order and Cancellation Policy

Shipping Policy


Privacy

Purple Essentials respects your privacy.

Any personal information you provide to us including, and similar to, your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Purple Essentials.

Credit card details

For your safety, and ours, Purple Essentials has chosen to rely on Paypal for processing all of our online financial transactions. As a result, Purple Essentials does not store any of your financial information on our site. Once you have finished shopping, and confirmed client/shipping details, you will reach our confirmation page. From there, you will forwarded to a secure payment page, where your financial details will be processed. After the transaction is completed, you will be returned to the Purple Essentials website.

Too many small companies try to process these transactions on their own site, without benefit of the extensive security features that a company like Paypal implements. We trust that you will appreciate this added safety measure.

External Sites.

Purple Essentials is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Cookies

A "cookie" is a small data text file that is placed in your browser and allows Purple Essentials to recognize you each time you visit this site. Cookies themselves do not contain any personal information, and Purple Essentials does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, you should always be diligent in maintaining the secrecy of any passwords or other account information you share with us. In addition, other Internet sites or services that may be accessible through Purple Essentials have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

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Refund, Return and Cancellation Policy

Purple Essentials guarantees your satisfaction with our products ...

**If you are not completely satisfied with any of our product, we will issue you store credit for the value of the item.

Within 14 days of delivery, please contact us for a return authorization number (you must have one to guarantee your credit). Then, simply package the remaining product and return it to us at the address we have provided below. Once we receive the item, our website administrator will issue you a credit code that may be applied against a future order through our website. The credit amount will not include any shipping fees paid for, or incurred; we do not accept COD returns.

**In the event we ship you an incorrect item, please accept our apologies.

Within 48 hours of delivery, please contact us for a return authorization number. You will be required to package the product and mail it Canada Post - Regular Parcel to the address provided below. In addition to shipping the replacement item free of charge, we will provide you store credit for the full cost of the Canada Post - Regular Post return shipping.

**In the event your parcel is missing a product, again, please accept our apologies.

Within 48 hours of delivery, please contact us to report the error. We will ship the missing product at no charge.

Boxes without an authorization number may be refused and returned to sender.

We do not offer cash refunds.

Return Address: Purple Essentials, 101-663 Beach Rd., Qualicum Beach, BC V9K 2H7

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Changes to Order and Order Cancellation Policy

Once an order has been processed and paid for, we do not accomodate changes or cancellations.

Please check your order carefully before checking out of Purple Essentials.

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Shipping

Purple Essentials uses Canada Post to ship nationwide.Purple Essentials ships with Canada Post

The flat rate for Expedited shipping in Canada is $10.

The flat rate for Expedited shipping to the U.S. is $15.

All orders over $100 will be shipped FREE.

For guaranteed delivery times, as well as terms and conditions, please click the Canada Post logo above.

For the purposes of our FREE LOCAL DELIVERY** incentive, LOCAL refers to the area bound by Qualicum Beach and Parksville, BC. Outside of this defined LOCAL area, pickups may be possible ... please contact us to inquire.

** please note - for orders under $20, a $5 delivery charge will apply.

How to select FREE LOCAL DELIVERY: Free Local Delivery can be selected in the Shipping Calculation selection of the checkout page. If you have any questions as to whether or not your address qualifies, please contact us to confirm your address is within the boundaries. Once you checkout and process payment, we are not able to make changes to a particular order - there are no shipping refunds.

When entering your mailing information, please check your address carefully.

Once your order has been shipped, you will receive an email from Purple Essentials with the tracking number. Please retain this information for reference until your package arrives.

If you are an international shopper and would like to purchase Purple products, please send us an email to inquire about shipping costs.

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